Katy Ermak

Building better systems, stronger teams, and scalable growthI've spent my career helping organizations navigate growth by improving processes, leading complex initiatives, and creating better experiences for both customers and internal teams. My background spans solution architecture, product operations, project leadership, and customer success, giving me a unique perspective on how strategy becomes execution.Open to:
Project Management • Program Management • Operations • Product Operations • Implementation Management

I build the operational foundations that help companies scale with confidenceWith more than a decade of experience in SaaS and startup environments, I've led technical implementations, product initiatives, customer onboarding programs, and operational improvements across high-growth organizations. My background spans solution architecture, project leadership, product operations, and customer success, allowing me to bridge strategy and execution across teams.I thrive in environments where priorities evolve quickly, collaboration is essential, and success depends on turning complex challenges into scalable, repeatable processes.WHERE I ADD VALUE
• Lead cross-functional initiatives from planning through execution
• Improve operational efficiency through scalable systems and process design
• Partner across Product, Engineering, Operations, and Customer Success to drive alignment and outcomes
• Manage complex implementations, onboarding programs, and strategic initiatives
• Translate business goals into actionable plans, workflows, and deliverablesSELECTED IMPACT
• First hire within a newly established integration practice, building delivery processes and implementation infrastructure from the ground up• Interviewed, trained, and led a team of Solution Architects and Developers while creating scalable workflows and operational standards• Led technical implementation projects and product initiatives across SaaS organizations, partnering with Product, Engineering, and Customer Success teams• Built a top-performing department within one year, exceeding peer teams in both revenue generation and client engagement• Improved customer activation by 35% through onboarding redesign and process optimization initiatives

What Others Are Saying

"Katy is one of the most personable and professional people I've ever worked with. She has a way of leading customer relationships with a commanding presence that somehow still makes everyone feel heard, valued, and respected. She is incredibly well organized, she manages her time responsibly despite rigorous demands, she is a natural with both oral and written communication, she consistently orchestrates project timelines in ways that accommodate the needs of all parties, and she's your team's biggest cheerleader. I would work with her forever if I could!" - Rachel P."Katy joined the company when our customer relationship management was somewhat disorganized and built a solid system around it. She is a highly skilled manager of customer relationship processes and did an amazing job setting up our CRM systems. More importantly, she demonstrates genuine empathy toward clients, which has been incredibly effective. I highly recommend her." - Dima V.Additional recommendations are available on LinkedIn

, I've always been drawn to systems. Understanding how they work, what makes them successful, and where opportunities exist to improve them.Professionally, that curiosity has shaped a career spanning solution architecture, project leadership, product operations, customer success, and technical implementations. For more than a decade, I've helped organizations improve processes, lead cross-functional initiatives, and build scalable systems that support growth.My perspective on performance, however, wasn't shaped by business alone.In 2021, after losing my mom to cancer, I began exploring health, energy, and longevity through a different lens. That journey led me to pursue certification in holistic health and deepen my understanding of the factors that influence how people feel, perform, and navigate challenges.While my career has remained rooted in business and technology, that experience changed how I think about leadership, growth, and sustainability. The strongest systems, whether in organizations or in life, aren't just effective. They're resilient, adaptable, and built to last.Today, I bring that perspective into everything I do: helping teams improve execution, creating scalable processes, and building environments where both people and organizations can thrive.Outside of work, you'll usually find me coaching, exploring the outdoors in Colorado, or continuing to learn about human performance, health, and longevity.

my professional work in SaaS, operations, and implementation leadership, coaching keeps me connected to the human side of performance—and thatCoaching has been one of the most meaningful parts of my life, not because of fitness alone, but because of what it teaches us about resilience, consistency, and growth.My perspective on health changed significantly after my mom was diagnosed with adenoid cystic carcinoma. Watching someone I love navigate that experience led me to think differently about wellness, longevity, and the role our daily habits play over time.That journey ultimately led me to pursue certification in holistic health, deepen my understanding of human performance, and continue coaching others in both fitness and sports performance settings.What I love most about coaching is that it mirrors many of the same principles I value in business: progress is rarely about quick fixes. It comes from building strong foundations, creating sustainable systems, and showing up consistently over time.Today, coaching remains an important part of who I am. Whether I'm leading a group training session, working with athletes, or continuing my own education in health and performance, I'm constantly reminded that meaningful growth happens when people feel supported, challenged, and empowered.Outside of my professional work in SaaS, operations, and implementation leadership, coaching keeps me connected to the human side of performance—and that's a perspective I carry into every area of my life.Certifications & Credentials
• NASM Certified Personal Trainer (CPT)
• AFPA Certified Holistic Health Coach
• Sports Performance Coach
• 7+ years coaching in group fitness and performance environments

What Clients Say

“The energy, encouragement, and genuine care she brings to each class make all the difference…” — Paige“Her sessions are both uplifting and practical, and it’s clear how much she genuinely cares about the people she works with.…” — Tanya“I've taken classes with Katy for a few years now, and she is truly the best! She has so much knowledge, both learned and through her own athletic experience…” — McKinzie